Responsible Gaming at
okazz — Play Smart, Stay Safe

1. Our Commitment to Responsible Gaming

okazz was built with the belief that online gaming and sports betting should be a source of entertainment — not distress. As Bangladesh's leading online casino and betting platform, we take our duty of care to our players seriously. We are committed to offering a gaming environment that is not only thrilling and rewarding, but also safe, transparent, and supportive of player wellbeing.

Responsible gaming at okazz is an active, ongoing programme — not simply a legal checkbox. We continuously invest in the tools, staff training, and technical systems needed to identify and support players who may be at risk of gambling-related harm. Every player on okazz deserves access to clear information, practical controls, and compassionate support.

We recognise that gambling carries inherent risk and that some individuals are more susceptible to developing harmful patterns of play. Our responsible gaming framework is designed to minimise that risk by empowering players with information, giving them control over their own accounts, and providing pathways to professional help when needed.

2. Age Restriction — 18+ Only

The okazz platform is strictly for adults aged 18 and above. 18+ Gambling is an adult activity, and we take our responsibility to prevent underage access with the utmost seriousness. We implement a multi-layered age verification process to ensure all players meet the minimum age requirement.

2.1 Verification at Registration

Every new player is required to confirm that they are aged 18 or above when creating an okazz account. We collect date of birth at registration and cross-reference it with identity documents during our Know Your Customer (KYC) verification process. Players who cannot confirm their age or whose documents indicate they are under 18 will be refused access and their account will be permanently closed.

2.2 Ongoing Age Checks

In addition to the initial registration check, okazz may request additional age verification documentation at any point during a player's account lifetime — particularly before processing the first withdrawal or if any concern about a player's age arises. Accounts remain in a restricted state until age verification is successfully completed.

2.3 Protecting Minors in Your Household

If you share a device with minors, we strongly recommend the following precautions to prevent underage access to okazz and other online gambling sites:

• Never share your okazz login credentials with anyone, including family members.
• Always log out of your account completely when you finish a session, especially on shared devices.
• Use a strong, unique password for your okazz account that is not used elsewhere and is not easily guessable.
• Enable two-factor authentication (2FA) on your account for an additional security layer.
• Consider installing parental control software on shared household devices. Free and paid options are available for all major operating systems and mobile platforms.

3. Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is characterised by a persistent and recurring pattern of gambling that causes significant distress or impairment in daily life. It can affect anyone, regardless of age, income, or experience with gambling. Recognising the warning signs early is the most important step towards getting help.

3.1 Warning Signs to Watch For

The following behaviours may indicate that gambling is becoming a problem. If several of these apply to you or someone you know, we strongly encourage reaching out for support:

• Spending more money on gambling than you originally intended or can afford to lose.
• Gambling with money set aside for essential expenses such as rent, food, bills, or education.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Feeling restless, irritable, or anxious when not gambling, or when trying to cut down.
• Lying to family members, friends, or colleagues about the time or money spent on gambling.
• Neglecting work, study, family, or social responsibilities due to gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Using gambling as a way to escape problems, stress, anxiety, or low mood.
• Repeatedly failing to keep promises made to yourself or others about reducing or stopping gambling.
• Feeling a need to gamble with increasing amounts of money to achieve the same level of excitement.

4. Player Safety Tools

okazz provides a comprehensive suite of player-controlled safety tools, all accessible directly from your account dashboard at any time. These tools are designed to give you meaningful control over your gambling activity without requiring you to contact support — though our team is always available if you need guidance on using them.

5. Self-Exclusion

Self-exclusion is our most powerful responsible gaming tool. It allows you to voluntarily exclude yourself from the okazz platform for a defined period — or permanently — if you feel that your gambling is out of control or negatively affecting your life. We treat all self-exclusion requests with full seriousness and implement them without delay.

5.1 Available Self-Exclusion Periods

• 30 days — short-term break to reassess your relationship with gambling.
• 90 days — a more extended period to establish new habits.
• 6 months — recommended for players experiencing moderate concern.
• 1 year — for players who need significant distance from gambling.
• Permanent / Lifetime — a lifelong exclusion with no option to reinstate access.

5.2 What Happens During Self-Exclusion

Once a self-exclusion is activated on your okazz account, the following actions are taken immediately and without exception:

• Your account is locked and you cannot log in or place any bets.
• All pending deposits are returned to your original payment method (bKash, Nagad, Rocket, etc.).
• Any remaining account balance is processed for withdrawal to your verified payment method.
• You are removed from all okazz marketing and promotional communications immediately.
• okazz will not contact you with bonus offers, game notifications, or re-engagement campaigns for the duration of your exclusion.

5.3 How to Request Self-Exclusion

You can request self-exclusion through any of the following channels:

• Account Dashboard: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the steps.
• Live Chat: Contact our 24/7 support team via the live chat in your dashboard and request self-exclusion verbally.
• Email: Send a self-exclusion request to [email protected] from your registered email address. Include your username and the exclusion period requested.

6. Support Resources

If you or someone you care about is experiencing gambling-related difficulties, professional help is available. Speaking to a counsellor or support organisation is a sign of strength, not weakness — and it is often the most effective first step towards recovery.

6.1 Talking to Someone

You do not have to face gambling problems alone. Consider speaking openly with a trusted friend, family member, or religious figure about the challenges you are experiencing. Many people find that simply verbalising their concerns is a powerful first step. If personal conversations feel difficult, professional counselling services provide a confidential and non-judgmental environment.

6.2 Practical Steps You Can Take Today

• Activate a deposit limit or time-out on your okazz account immediately from the Responsible Gaming section of your dashboard.
• Request self-exclusion if you feel you cannot control your gambling on your own.
• Block gambling-related websites and apps on your device using filtering software. Many free options are available for Android, iOS, Windows, and Mac.
• Separate your finances — avoid keeping large sums of money in the bank account linked to your gaming wallet. Use a separate account for essential expenses.
• Tell a trusted person about your intention to reduce or stop gambling. Accountability improves outcomes significantly.
• Replace gambling time with alternative activities — physical exercise, creative hobbies, community involvement, or time with family and friends.

6.3 okazz Internal Support

Our trained support team can assist you in activating any responsible gaming tool, processing a self-exclusion request, closing your account, or simply having a confidential conversation about your concerns. We do not judge, and we do not try to discourage you from taking protective measures — your wellbeing always comes first.

7. Protecting Vulnerable Players

okazz takes additional measures to identify and protect players who may be particularly vulnerable to gambling-related harm. Vulnerability can take many forms — it may relate to age, mental health, financial circumstances, emotional state, or a personal or family history of addiction.

7.1 How We Identify Vulnerability

Our responsible gaming monitoring system tracks a range of behavioural signals that may indicate a player is experiencing difficulty. These include but are not limited to:

• A sudden, significant increase in deposit frequency or deposit amounts.
• Rapid progression through multiple deposit methods in a short period.
• Prolonged uninterrupted gaming sessions without breaks.
• Multiple failed attempts to withdraw funds or close an account.
• Communication with support that references financial stress, distress, or loss-chasing behaviour.
• Repeated requests to reverse self-imposed deposit limits or exclusions.

When these signals are detected, our team may proactively reach out to the player to check in, provide information about responsible gaming tools, or take protective action on the account.

7.2 Cooling-Off Periods for Limit Increases

To protect players from impulsive decisions made during emotionally heightened states, okazz enforces a mandatory 24-hour waiting period before any increase to a self-imposed deposit limit, loss limit, or wager limit takes effect. This cooling-off period ensures that limit increases reflect a considered, deliberate decision rather than an in-the-moment urge.

7.3 No Marketing to Restricted Players

Players who have activated any responsible gaming restriction — including deposit limits, time-outs, or self-exclusion — are immediately removed from all okazz marketing lists. We will never send promotional offers, bonus notifications, or re-engagement campaigns to any player who has indicated they are trying to reduce or manage their gambling. This is a firm and non-negotiable policy at okazz.

8. Contact & Help

If you have any questions about our responsible gaming policies, need help activating a protective tool, or simply want to talk to someone about your gambling, please do not hesitate to reach out to the okazz support team. We are here to help, not to judge.

• Live Chat: Available 24 hours a day, 7 days a week, directly within your okazz account dashboard after login.
• Email: [email protected] — we aim to respond to all responsible gaming enquiries within 2 business hours.
• WhatsApp: Available to logged-in players between 09:00 and 23:00 BST (UTC+6).

You can also access the full suite of responsible gaming tools at any time by logging in to your okazz account and navigating to Account Settings → Responsible Gaming. All tools are self-service and take effect without delay.