Your Privacy Matters to okazz

1. Data We Collect

okazz collects personal data that is necessary to provide you with a secure, functional, and legally compliant online casino and sports betting experience. We collect data directly from you when you register and use our platform, and in some cases automatically through your interaction with our website and services.

1.1 Data You Provide Directly

When you create an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions, you may provide us with the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and National Identity Card (NID) number or passport details (required for age and identity verification).
• Contact data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account credentials: Username and encrypted password. okazz never stores your password in plain text.
• Financial data: Mobile banking account references (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. We do not store full PINs, card numbers, or complete bank account credentials.
• Verification documents: Copies of government-issued identity documents and proof of address submitted during the KYC (Know Your Customer) verification process.
• Communication data: Records of your correspondence with okazz support, including live chat transcripts and emails.

1.2 Data Collected Automatically

When you access and use the okazz platform, we automatically collect certain technical and behavioural data:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting.
• Usage data: Pages visited, games played, bet amounts and outcomes, session duration, click patterns, and navigation paths within the platform.
• Transaction data: Deposit and withdrawal history, bonus redemptions, wagering activity, and account balance changes.
• Cookie and tracking data: Session cookies, preference cookies, and analytics data as described in Section 4 of this policy.

2. How We Use Your Data

okazz uses your personal data only for purposes that are lawful, necessary, and proportionate. We do not use your data in ways that you would not reasonably expect given the nature of our services. The table below summarises the primary purposes for which we process your data and the lawful basis for each.

2.1 Marketing Communications

okazz will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your consent and opt out of marketing communications at any time by updating your notification preferences in your account dashboard or by contacting our support team. Opting out of marketing does not affect the delivery of transactional or account-related communications, which are sent regardless of marketing preferences.

2.2 Automated Decision-Making

okazz uses automated systems to detect suspicious account activity, identify potential bonus abuse, and flag accounts that may require additional verification. Where automated processes result in a consequential decision affecting your account — such as a temporary suspension — you have the right to request a human review of that decision by contacting our support team.

3. Data Sharing & Disclosure

okazz does not sell, rent, or trade your personal data to any third party. We may share your data with carefully selected third parties only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers

We engage trusted third-party service providers who process data on our behalf in order to operate and improve the okazz platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, for the processing of deposits and withdrawals.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios, for the delivery of casino games. These providers may receive limited session data necessary to deliver game functionality.
• Identity verification providers: Third-party KYC and document verification services used to validate the identity and age of our players.
• Cloud infrastructure providers: Hosting and data storage services that maintain the technical infrastructure of the okazz platform under strict data processing agreements.
• Analytics providers: Aggregated, anonymised usage analytics services used to understand platform performance. No personally identifiable information is shared with analytics providers.

All third-party service providers who process personal data on behalf of okazz are bound by data processing agreements that require them to handle your data in accordance with this Privacy Policy and applicable data protection standards.

3.2 Legal and Regulatory Disclosure

okazz may be required to disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where required by applicable law, court order, or regulatory directive. We will, where legally permissible, notify you of any such disclosure.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of okazz's business assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer via your registered email address and provide information about your rights in relation to the transfer.

4. Cookies & Tracking Technologies

okazz uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players use our services in aggregate. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to the website operator. Cookies do not contain executable code and cannot be used to access other files on your device.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging in to your okazz account and may significantly impair the functionality of the platform. Instructions for managing cookies in popular browsers can be found in each browser's help documentation.

5. Data Retention

okazz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with applicable legal and regulatory requirements. The following retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five years following account closure, in compliance with applicable anti-money laundering (AML) and financial record-keeping obligations.
• Transaction and financial records: Retained for a minimum of seven years from the date of the transaction, in accordance with financial regulations.
• Identity verification documents (KYC): Retained for a minimum of five years after account closure or the completion of the relevant transaction.
• Customer support communications: Retained for three years from the date of the last interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Marketing preferences and consent records: Retained for as long as you hold an active account, plus two years following account closure as evidence of consent.
• Technical and analytics data (aggregated): Retained for up to 24 months and then permanently anonymised or deleted.

When data is no longer required for any of the above purposes, okazz will securely delete or anonymise it in a manner that prevents recovery. Where deletion is not immediately possible due to technical constraints (for example, data held in backup systems), okazz will isolate the data from further processing until deletion can be completed.

6. Your Privacy Rights

As a player on the okazz platform, you have a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at [email protected] or via the 24/7 live chat in your account dashboard.

6.1 Right of Access

You have the right to request a copy of the personal data okazz holds about you, along with information about how it is being used. We will provide this information free of charge within 10 business days of receiving a valid request.

6.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For minor corrections such as updating your contact email or phone number, you can make changes directly in your account settings without contacting support.

6.3 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where you believe the data has been unlawfully processed. Please note that this right is not absolute — okazz is required by law to retain certain categories of data (such as transaction records and KYC documents) for mandatory minimum periods even after account closure, as described in Section 5.

6.4 Right to Restriction of Processing

In certain circumstances, you may request that okazz restrict the processing of your personal data — for example, while you contest the accuracy of the data we hold, or while we assess a request to object to processing.

6.5 Right to Data Portability

Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.

6.6 Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on okazz's legitimate interests, though we may be entitled to continue processing if we can demonstrate compelling legitimate grounds that override your interests.

7. Data Security

okazz implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. While no system can guarantee absolute security, we continuously review and update our security practices to reflect current best standards.

7.1 Technical Safeguards

• SSL/TLS encryption: All data in transit between your device and okazz servers is protected by SSL/TLS encryption with a minimum of 256-bit key strength.
• Password hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. We never store passwords in plain text or in reversible formats.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts for an additional layer of login security.
• Firewall and intrusion detection: okazz maintains network-level firewalls and automated intrusion detection systems to monitor for and respond to suspicious activity.
• Access controls: Access to player personal data within okazz is restricted on a strict need-to-know basis. Employees with data access are subject to confidentiality obligations.

7.2 Organisational Safeguards

• Regular internal security audits and vulnerability assessments of the okazz platform.
• Staff training on data protection obligations and secure data handling procedures.
• A documented data breach response plan, including procedures for notifying affected users and relevant authorities where required by law.
• Contractual data security requirements imposed on all third-party service providers who handle okazz player data.

7.3 What To Do If You Suspect a Security Issue

If you suspect that your okazz account has been accessed without your authorisation, or if you believe you have identified a security vulnerability in our platform, please contact our support team immediately at [email protected] or via the 24/7 live chat in your account dashboard. Do not attempt to exploit or further investigate any suspected vulnerability — report it to us promptly so we can investigate and take appropriate action.

8. Policy Updates & Contact

8.1 Updates to This Privacy Policy

okazz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address associated with their account and/or by displaying a prominent notice within the account dashboard. The date of the most recent revision is displayed at the top of this page.

Your continued use of the okazz platform following notification of a material change to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

8.2 Children's Privacy

The okazz platform is strictly for adults aged 18 and above. 18+ We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

8.3 Contact the okazz Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or the personal data okazz holds about you, please get in touch through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 within your okazz account dashboard
• WhatsApp: Available after login, Monday to Sunday, 09:00–23:00 BST (Bangladesh Standard Time, UTC+6)