okazz Frequently
Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing funds, cricket betting, slots, bonuses, and keeping your okazz account safe — answered clearly in English.
This page brings together the most common questions from okazz players across Bangladesh — covering everything from creating your account and completing identity verification, to depositing with bKash or Nagad, placing bets on BPL cricket, claiming welcome bonuses, and using our responsible gaming tools. If you cannot find an answer here, our 24/7 live support team is always ready to help.
Register your okazz account in under 3 minutes using your mobile number. Identity verification (KYC) is required before your first withdrawal.
Deposits via bKash, Nagad, Rocket, and Upay are credited instantly to your okazz balance — no waiting, no bank delays, minimum ৳200.
Bet on BPL, IPL, T20 World Cup, and more. Enjoy hundreds of live casino tables and slot games from top providers around the clock.
New okazz players are eligible for a welcome bonus on their first deposit. Wagering requirements and full terms apply — see the Promotions page for details.
Our English-speaking support team is available any time of day or night via live chat in your dashboard and by email at [email protected].
okazz uses 256-bit SSL encryption across all transactions and account activity. Your personal data and payment details are never shared with third parties.
Account & Registration
How do I create an okazz account?
Creating an okazz account takes less than 3 minutes — visit the registration page, enter your mobile number, choose a strong password, confirm your date of birth, and agree to the Terms & Conditions. You will receive a one-time PIN (OTP) to your number to verify ownership. Once confirmed, your account is active and you can make your first deposit immediately. You must be 18 or older to register.
What documents are required for identity verification (KYC) on okazz?
okazz requires a valid government-issued photo ID to complete KYC verification. Accepted documents include a National ID Card (NID), passport, or driving licence issued in Bangladesh. You may also be asked to submit a recent utility bill or bank statement as proof of address. KYC is mandatory before your first withdrawal can be processed, and the review typically completes within 24 hours of submission.
I forgot my okazz password — how do I reset it?
okazz offers a straightforward password reset process. On the login page, click "Forgot Password", enter your registered mobile number or email address, and you will receive a reset link or OTP. Follow the on-screen steps to create a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact our support team via live chat for immediate assistance.
Can I open more than one okazz account?
No — okazz strictly allows only one account per person, per household, and per device. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses. If you have accidentally created a duplicate account, contact support immediately so the issue can be resolved without penalty.
How do I close my okazz account permanently?
To permanently close your okazz account, log in and navigate to Account Settings, then select "Close Account" and follow the confirmation steps. Alternatively, email from your registered address with the subject "Account Closure Request". Any remaining balance will be withdrawn to your verified payment method before closure. If you are closing due to gambling concerns, we strongly recommend using our self-exclusion tool instead — it provides the same protection with additional safeguards.
Is okazz available as a mobile app for Android or iOS?
okazz is fully optimised for mobile browsers on both Android and iOS devices, delivering a smooth, app-like experience without requiring a download. Simply open your preferred mobile browser, visit okazz.net, and log in to access all games, betting markets, deposits, and account management features. If a dedicated app becomes available, it will be announced via the platform and support channels.
Deposits & Withdrawals
How long does a bKash deposit take on okazz?
bKash deposits on okazz are credited instantly — in most cases your balance updates within seconds of completing the bKash payment. There is no manual processing step for bKash transactions during normal operating hours. If a deposit does not appear within 10 minutes, check your bKash transaction history to confirm the payment went through, then contact okazz live support with your bKash transaction ID for a quick resolution.
What is the minimum deposit amount on okazz?
The minimum deposit on okazz is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit cap for standard players, though higher deposits may trigger an additional verification step in line with our responsible gaming and security policies. Depositing with Dutch-Bangla Bank or other supported bank transfers may carry a slightly higher minimum — check the Cashier page for the current limits per method.
What is the minimum withdrawal amount on okazz?
The minimum withdrawal on okazz is ৳500 across all payment methods. Withdrawals below this threshold cannot be processed. There is no fee charged by okazz for standard withdrawals, though your payment provider (e.g., bKash or your bank) may apply their own transaction charges. Ensure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process payouts.
How long do withdrawals take on okazz?
okazz processes withdrawal requests within 1–4 business hours for verified accounts using bKash, Nagad, or Rocket. Bank transfer withdrawals (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) typically arrive within 1–2 business days depending on the recipient bank's processing schedule. Withdrawals requested during peak hours or weekends may take slightly longer. You will receive a confirmation notification once your withdrawal has been dispatched.
Does okazz charge any fees on deposits or withdrawals?
okazz does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction charges — for example, bKash and Nagad have their own fee structures for outgoing transfers that are outside okazz's control. We recommend checking your provider's current fee schedule. Any applicable third-party fees will be displayed in the Cashier section before you confirm a transaction.
Can I deposit using Nagad on okazz?
Yes — Nagad is fully supported as a deposit and withdrawal method on okazz. To deposit via Nagad, go to the Cashier, select Nagad, enter the amount, and follow the Nagad payment flow using your registered mobile number and Nagad PIN. Nagad deposits are credited instantly, just like bKash. Nagad is one of the most popular payment options among okazz players in Dhaka, Chittagong, and Sylhet due to its speed and wide availability.
Games & Gameplay
What cricket betting markets does okazz offer?
okazz covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs (over/under), fall of first wicket, method of dismissal, and live in-play betting. We feature all major tournaments including the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC ODI World Cup, and bilateral series featuring the Bangladesh Tigers. Live odds update in real time during matches, and bet settlement follows official match results.
Are okazz slot games fair and certified?
Yes — all slot games available on okazz are provided by licensed, internationally recognised game studios including Pragmatic Play, NetEnt, Microgaming, and others. Each game's Return to Player (RTP) percentage is certified by independent testing laboratories, and outcomes are determined by audited Random Number Generators (RNGs). okazz does not alter game mechanics or RTP settings. You can view the RTP of any slot in the game's information panel before playing.
What is the RTP on okazz slot games?
RTP (Return to Player) varies by individual game, but most slots available on okazz carry an RTP between 94% and 97%. High-volatility jackpot slots may have a slightly lower base RTP but offer larger potential payouts. The RTP figure represents the theoretical long-term average return across millions of spins — it does not guarantee any specific outcome in a single session. Always check the game's info page for the exact certified RTP before playing.
Can I play okazz live casino games on mobile?
Yes — okazz's live casino games are fully optimised for mobile devices and stream smoothly on modern Android and iOS browsers. Live tables hosted by Evolution Gaming, Ezugi, and other providers offer real-time video streaming with professional dealers. A stable internet connection (4G or Wi-Fi) is recommended for the best live casino experience on mobile. No app download is required — simply log in via your mobile browser and navigate to the Live Casino section.
How does the Jackpot section work on okazz?
The okazz Jackpot section features progressive and fixed jackpot games where a portion of each eligible bet contributes to a growing prize pool. Progressive jackpots accumulate across all players wagering on that title until one player triggers the jackpot condition — often a specific symbol combination. Fixed jackpots award a predetermined top prize regardless of pool size. Jackpot wins are paid in full to your okazz account balance and can be withdrawn subject to standard verification requirements.
Bonuses & Promotions
What welcome bonus does okazz offer new players?
okazz offers a welcome bonus for new players on their first qualifying deposit. The exact bonus amount and match percentage are displayed on the Promotions page at the time of registration — bonus terms are updated periodically. To claim the welcome bonus, make a qualifying deposit of the minimum stated amount and opt in via the Cashier or Promotions page. Bonuses are credited to your bonus balance, and wagering requirements must be met before any bonus-derived winnings can be withdrawn.
What does "wagering requirement" mean on okazz?
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or the bonus plus deposit — before the bonus funds convert to real, withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawing. Different games contribute different percentages towards meeting the requirement — slots typically contribute 100%, while table games may contribute less. Full details are in each promotion's specific terms.
Does okazz offer free spins promotions?
Yes — okazz periodically offers free spins as part of welcome packages, seasonal promotions (such as Eid and Pohela Boishakh specials), and game-specific launch offers. Free spins are credited to your account and valid on designated slot games only. Winnings from free spins are typically subject to a wagering requirement before withdrawal. Check the active promotions in your account dashboard for the latest free spin offers available to your account.
Why was my bonus removed from my okazz account?
Bonuses may be removed from your account for several reasons: the bonus expired before wagering requirements were met, you requested a withdrawal before completing the required playthrough, or a prohibited game was played during the bonus period. okazz reserves the right to void bonuses where the Terms & Conditions were not followed. If you believe a bonus was removed in error, contact our support team with your account details and they will investigate within 24 hours.
Is there a loyalty or VIP programme at okazz?
okazz operates a loyalty rewards programme where consistent players accumulate points through real-money wagering. Points can be redeemed for bonus credits, free spins, or cashback offers. Higher activity levels unlock elevated VIP tiers that come with benefits such as priority withdrawals, a dedicated account manager, higher bonus limits, and exclusive seasonal promotions. Full details of the loyalty programme structure are available in the Promotions section of the okazz platform after login.
Safety & Responsible Gaming
Is okazz safe to use in Bangladesh?
okazz is a secure platform built with 256-bit SSL encryption protecting all data transmitted between your device and our servers. We use industry-standard security protocols for account authentication, payment processing, and personal data storage. Your financial details and identity documents are never shared with unauthorised third parties. For responsible gaming, okazz provides deposit limits, self-exclusion tools, and 24/7 support — ensuring a safe, fair, and controlled environment for adult players across Bangladesh.
What is the minimum age to play on okazz?
The minimum age to register and play on okazz is 18 years old. 18+ We verify player age during registration and require identity documents as part of our KYC process. Any account found to belong to a person under 18 will be immediately closed and all funds returned. If you suspect a minor has accessed the platform, please contact immediately so we can investigate and act without delay.
How do I set a deposit limit on my okazz account?
okazz makes it simple to set deposit limits directly from your account. Log in, go to Account Settings, select the Responsible Gaming tab, and choose Deposit Limits. You can set daily, weekly, or monthly caps on how much you can deposit. Limit reductions take effect immediately. If you request an increase to an existing limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active — this protects you from impulsive decisions during emotional or high-stakes moments.
How do I self-exclude from okazz?
Self-exclusion on okazz can be requested through three channels: via the Responsible Gaming section in Account Settings (choose a period of 30 days, 90 days, 6 months, 1 year, or permanent), through 24/7 live chat, or by emailing from your registered address. Once active, your account is locked, all marketing is stopped, and your balance is returned to your payment method. Self-exclusions cannot be reversed before the chosen period ends. Permanent exclusions are irreversible.
I think my gambling is becoming a problem — where can I get help?
If gambling is affecting your finances, relationships, or mental health, please reach out immediately — okazz's support team is available 24/7 via live chat or at and can help you activate self-exclusion or a time-out without judgment. We also encourage you to speak with a trusted person in your life and consider speaking to a professional counsellor. Our full Responsible Gaming page provides detailed guidance, self-assessment tools, and additional resources.
Still Have Questions? okazz Support Is Here
Our English-speaking team is available around the clock. Or explore the platform — your next big win on cricket, slots, or jackpots could be just a click away.